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Answers To Your Frequently Asked Questions

How Do I Create An Account On The Local Directory?

To create your account on our web site, click to the account creation page and complete the signup form. Enter your current email address, and choose a password. Once you have finished registering, you will receive a verification email. Click the link in that email to complete the verification process.

Your account will give you access to all of the member features of The Local Directory Web Site, including the ability to create/edit and delete your postings. When creating an account, please keep these guidelines in mind:

  • Your username must be an email address from which you currently send and receive mail to.
  • Your password should be at least four characters long and should not be a commonly used word. Select a unique combination of letters and numbers.

Why Am I Not Able To Create An Account?

We suggest that you attempt to login again, and focus your attention on the letters in the CAPTCHA verification box. If you're still unable to create an account, please check these troubleshooting tips:

  • Try entering the letters in the CAPTCHA verification box again. If this doesn't solve the problem, try the next tip.
  • Check if your browser's cookies are enabled. If, after entering your information and clicking Create My Account, the page simply refreshes and does not return a confirmation page, you may need to enable your browser's cookies.
  • Clear your browser's cache and cookies. If you have cookies enabled but the page still refreshes with no error message, you can try this option. Do a Google search on browser-specific instructions for “clearing your cache and cookies”.
  • If you've already checked that your cookies are enabled and you're still seeing an error message that your browser's cookie functionality is turned off, try opening a new window in your browser. Sometimes using tabs in a single browser instance can cause your cookies to stick.

I Forgot My Password! Can You Help?

If you've forgotten your password or are receiving the message 'The username or password you entered is incorrect' when you try to sign in to your account, just enter your email address on the “Forgot Your Password?” page and complete the form.

Can I Verify That I Have An Account On The Local Directory?

Yes! To determine if you indeed have an account on The Local Directory, just enter your email address on the “Forgot Your Password?” page and complete the form.

If there is no registered account associated with your email address, you'll get a message that prompts you to create a new account. To create a new account, visit the Create Your Account page.

If you have a registered account, please follow the instructions to reset your password.

The CAPTCHA (word verification) was not accepted after multiple attempts. Help!

Try entering the letters in the word verification box again. The word verification step ensures that a human is filling out our form, not a computer program, and is a vital step in the registration process.

If issues persist with the creation of your account, please see “How Can I Report A Site Issue Or Bug?”, as below.

How Can I Report A Site Issue or Bug?

Your feedback helps our team identify new issues that sometimes occur when maintaining an online presence of this magnitude.

We ask that you report a potential bug only after you have been able to reproduce it’s occurrence. Many reported issues typically occur because of incorrect browser and system configurations, and generally not from potential functional issues with the website itself.

We invite you to submit a report via our “Feedback Form” so that we can accurately assess the potential problem.

Should you wish to file a more detailed report on any potential issues you are experiencing, we ask that you provide our technical team with as much information as possible.  Please use the following guide as a template for your bug report, and e-mail it to: support@thelocaldirectory.com

Name;
Your E-Mail Address (used for signup):
Subject:
Summary of issue:
What actions did you take when this issue occurred:
Last Occurrence:
Operating system:
Browser:
Which browser extensions or toolbars are installed on your computer, if any?
Which Internet security, firewall, anti-virus, or pop-up blocking software is installed on your computer, if any?
Submit a screenshot (maximum 1 MB)

To create a screenshot, please follow these steps:

Windows

  1. Once the page in question is displaying on your screen, press the Print Screen key located on the top right-hand side of your keyboard. Note that you won't receive any verification when you press this key.
  2. Open Paint (Start Menu > Programs > Accessories > Paint) or another graphics program, and paste the screenshot into the document (right-click > Paste).
  3. Save the document.
  4. Click the "Browse" button on the contact form to find your screenshot on your computer.

Mac

  1.  Open the "Grab" application (Macintosh HD > Applications > Utilities).
  2.  Go to the "Capture" menu and select "Screen."
  3.  Click outside the dialog that appears and save the document.
  4.  Click the "Browse" button on the contact form to find your screenshot on your computer.

How Can I Advertise My Business On The Local Directory?

You are able to post your own ads on The Local Directory by becoming a Business User and by selecting "Add/Edit Your Business Ads." from the members home page.